Responsible Gaming at qt99
Gaming should always be fun, not stressful. qt99 provides tools and guidance to help every player stay in control and enjoy the experience safely.
qt99's Commitment to Safe Play
At qt99, we believe that online gaming is a form of entertainment — and like all entertainment, it should be enjoyed within healthy boundaries. Our responsible gaming programme is built around a simple principle: every player deserves the tools, information and support to make informed decisions about how they play.
We invest in responsible gaming because it is the right thing to do for our Members and for the broader Bangladeshi community. Whether you are enjoying cricket betting during a BPL season, spinning slots on a weekend, or exploring our live casino — we want that experience to remain genuinely enjoyable and never financially or emotionally damaging.
qt99 will never encourage a Member to chase losses, increase stakes beyond their comfort level, or continue playing when they have expressed a wish to stop. Our support team is available 24/7 to assist any Member who needs help managing their activity on the Platform.
Responsible Gaming Tools Available to You
qt99 provides six practical tools that every registered Member can activate at any time by contacting our support team. There is no waiting period to enable any protective measure — your request will be processed immediately.
To activate any of these tools, contact our support team at [email protected] or via live chat. Requests are handled within minutes, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Age Verification and Underage Protection
qt99 applies a strict minimum age requirement of 21 years for all Members. This requirement reflects our commitment to protecting young people and complying with responsible gaming best practices. We carry out age verification at the point of registration and again when a Member first requests a withdrawal.
Accepted forms of identity for age verification include:
- Bangladesh National Identity Card (NID) showing date of birth
- Valid Bangladesh passport (biographical data page)
- Bangladesh driving licence showing date of birth
If we have reason to believe that a Member is under 21, we will suspend the account immediately pending verification. Any winnings accumulated during an unverified period will be withheld until age is confirmed. If a Member is confirmed to be under 21, the account will be closed and all deposits returned.
Recognising Problem Gambling Behaviour
Problem gambling can affect anyone, regardless of how experienced they are. The following signs may suggest that gaming is becoming harmful rather than enjoyable:
- Spending more money on gambling than you planned or can comfortably afford
- Chasing losses — continuing to play in an attempt to win back money you have already lost
- Gambling affecting your sleep, work, studies or personal relationships
- Feeling anxious, irritable or restless when not able to gamble
- Borrowing money or selling possessions to fund gambling activity
- Hiding gambling activity from family members or close friends
If you recognise any of these signs in yourself or someone you care about, please do not wait. Contact qt99 support immediately, or use one of the self-management tools above to pause or restrict your account while you seek help.
How Deposit Limits Work at qt99
Deposit limits are one of the most effective tools for managing your gaming budget. By setting a financial ceiling in advance, you remove the temptation to spend more than you intend in the heat of a session. qt99 supports three types of deposit limits that you can apply to your account at any time.
Daily Deposit Limit
A daily deposit limit caps the total amount you can transfer into your qt99 account within any rolling 24-hour period. Once you reach your daily limit, deposits are declined until the 24-hour window resets. Increasing a daily limit takes 24 hours to come into effect; decreasing it takes immediate effect.
Weekly Deposit Limit
A weekly deposit limit controls your total deposits across a 7-day rolling period. This is particularly useful for players who want to maintain a fixed gaming budget across an entire week, regardless of how sessions are spread throughout the week.
Monthly Deposit Limit
A monthly deposit limit is the broadest available control, capping your total deposits across a 30-day rolling period. This tool is ideal for players who budget on a monthly cycle — for example, aligning their gaming spend with a salary payment schedule. As with all limit types, a decrease applies immediately while an increase requires a 24-hour cooling-off period.
Time-Out and Self-Exclusion Explained
Sometimes a break from gaming is the healthiest choice. qt99 offers two formal break mechanisms: a short-term time-out and a longer-term self-exclusion. Both tools prevent you from depositing, placing bets or accessing any gaming content on the Platform for the duration of the restriction.
Time-Out
A time-out is a temporary account suspension available in three durations: 24 hours, 7 days, or 30 days. During a time-out, your account is locked and you cannot deposit or play. Your account balance is preserved and will be accessible again once the time-out period ends. You may request a time-out at any time by contacting support — no reason is required.
Self-Exclusion
Self-exclusion is a long-term tool for players who feel they need a significant break from all gaming activity. qt99 offers self-exclusion for a minimum period of 6 months, with an option to extend indefinitely. During self-exclusion, your account is permanently locked for the elected period, you will not receive any marketing communications, and you cannot reopen the account before the exclusion period expires — even if you change your mind. This deliberate cooling-off period is designed to provide meaningful protection during a difficult time.
Self-exclusion requests are irreversible for the elected period. qt99 strongly recommends self-exclusion to any Member who feels that gambling is negatively affecting their wellbeing, finances or relationships. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request".
Support Resources for Problem Gambling
You are never alone. If gaming is causing you distress, financial difficulty, or harming your relationships, help is available. The following resources can provide confidential support:
Tips for Keeping Gaming Fun and Manageable
The vast majority of qt99 Members enjoy gaming as a normal leisure activity. The following practical tips can help you keep your gaming experience positive and under control:
- Set a fixed entertainment budget before you start playing and treat it the same way you would a cinema ticket or restaurant bill — money spent on enjoyment, not expected back.
- Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol. Your decision-making is impaired in these states, and gambling losses are more likely.
- Take regular breaks during gaming sessions. Stand up, stretch, and step away from the screen for at least five minutes every hour to maintain perspective.
- Balance gaming with other activities you enjoy — sport, socialising, reading, family time. Gaming is one part of a well-rounded leisure life, not a substitute for other forms of connection and enjoyment.
- Never borrow money to fund gambling. If you find yourself considering a loan, mobile credit advance or selling possessions to play, stop immediately and contact our support team.
- Remember that game outcomes at qt99 are determined by certified Random Number Generators (RNG). No betting system, pattern or strategy can guarantee a win. Play for entertainment, not as a financial strategy.
Reach Our Responsible Gaming Team
If you have any concerns about your gaming activity, want to activate a protective tool, or simply want to talk to someone about your experience on the Platform, our team is here for you. All responsible gaming conversations are handled with complete discretion and compassion — there is no judgment, only support.
Email us at: [email protected]